How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX?
Read our new paper to find out more.
The Webhelp Disruptor Series.
CX rules are being rewritten. We are seeing massive shifts in consumer behaviours, habits, attitudes - and technology. It's getting harder to predict the future. But we can still try. We know the macro forces causing disruption but we don't know the final outcomes. So we're speculating how these game changing trends will play out from different points of disruption.
Chief Client Officer, Webhelp
Innovation Director, Webhelp
CCO, Webhelp UK, India, SA
Managing Director at The Learning Curve
Principal at Ryan Strategic Advisory
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Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From more than 140 sites in 35 countries with an approximately 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.
For more information visit www.webhelp.com.